Software Support Consultant

Medellín

Customer Service

It all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers who depend on them. We’re a fast-growing SaaS company that allows you to take ownership of your career.

At Sana Commerce, we're looking for a Service Consultant to work with our Projects team in the americas region, providing top-notch customer and technical support to our clients.

What you'll get:

Personal development. We believe that as our company grows, our people should be able to grow with us. We value learning and development opportunities for all our employees. So, from learning on the job to training and coaching, it’s all there. Together with your manager, you are in charge of your own personal growth.
Onboarding and buddy program. It’s always quite new and exciting to start your next adventure. We value a strong onboarding. You will be joining our general onboarding, will be introduced to a buddy, and will get a role-specific onboarding as well.
Entrepreneurial environment. We are a fast-growing international scale-up organization in software. We encourage initiatives and ideas from our people. We like to accomplish things together as a team.
Health and well-being. We believe that every employee should be at their best, that’s why we want to offer you private healthcare and a contribution to fitness subscription.
Extra benefits: We offer flexible working hours, a hybrid working schedule, Friday afternoon drinks, Weekly lunch with your team, and monthly social activities.

Want to know more about the role?

Get in touch with one of our recruiters! Please note that the fastest way to get feedback on your application is to apply online.

Jonathan Salamanca

+31 10 243 6010

Send an email

At Sana Commerce, we're looking for a Service Consultant to work with our Projects team in the americas region, providing top-notch customer and technical support to our clients.

What you'll get:

Personal development. We believe that as our company grows, our people should be able to grow with us. We value learning and development opportunities for all our employees. So, from learning on the job to training and coaching, it’s all there. Together with your manager, you are in charge of your own personal growth.
Onboarding and buddy program. It’s always quite new and exciting to start your next adventure. We value a strong onboarding. You will be joining our general onboarding, will be introduced to a buddy, and will get a role-specific onboarding as well.
Entrepreneurial environment. We are a fast-growing international scale-up organization in software. We encourage initiatives and ideas from our people. We like to accomplish things together as a team.
Health and well-being. We believe that every employee should be at their best, that’s why we want to offer you private healthcare and a contribution to fitness subscription.
Extra benefits: We offer flexible working hours, a hybrid working schedule, Friday afternoon drinks, Weekly lunch with your team, and monthly social activities.

What you'll be doing:

Being the first point of contact for our customers.
Thinking proactively along with the customer to resolve their questions quickly.
Solving issues in the webshops with compliance with the Service Level Agreement.
Handling customer questions via a ticket system within the agreed time frame.
Focusing on customer satisfaction

What you'll bring:

Experience of 1+ years or more in customer support, help desk, or related for Software/IT products.
Customer service skills. When issues arise, you see the potential to make something great out of it. You are never backing down and will always strive to reach the best possible solution for your customers
Technical affinity – You have an affinity with tech products are interested to learn everything there is to know about our software solution!
Organizational skills – Ability to multi-task and handle many projects simultaneously. Taking ownership and solving problems, but also escalating on time when things don't go as planned.
Communicative skills – You speak and write fluently in English. You are great at understanding customer needs and know how to look for the ‘question behind the question’. You leave no room for interpretation.
Able to work Hybrid (3 days at home, 2 days at the office) in our great Medellin office.

#LI-JS1

#LI-Hybrid

Want to know more about the role?

Get in touch with one of our recruiters! Please note that the fastest way to get feedback on your application is to apply online.

Jonathan Salamanca

+31 10 243 6010

Send an email

Hiring Process

“Looking back at the last 15 years, we acknowledge our wins, we learn from our losses, but most of all, we celebrate our people.”

- Michiel Schipperus

Former CEO of Sana Commerce

Americas Team Meetup 2023! 🤝

Over 100 Sana people gathered in Medellin, bringing together our teams from all across America. The purpose? To ignite growth strategies, foster team spirit, and brainstorm innovative ways to move our business forward.

Let's Get Social 🍟

Being social is good for your mental health. If you have concerns, stresses or worries, sharing these with someone who cares is one of the most effective ways to calm your nervous system and relieve stress. Whether it's at weekly in-office lunch, monthly drinks or in an online meeting, we encourage our colleagues to connect and support each other.

And The Award Goes To 🥁

Sana Commerce Sri Lanka has carved an extraordinary path, adorned with accolades like the renowned Great Place to Work recognition. Their commitment to fostering an exceptional workplace culture has garnered praise and admiration, cementing their status as a true beacon of excellence in the corporate IT realm.

Life at Sana Commerce Sri Lanka

Never miss out
on an interesting job!

Stay up-to-date. Set a job alert and get future updates on when a vacancy of your interest is available.

Never miss out
on an interesting job!

Stay up-to-date. Set a job alert and get future updates on when a vacancy of your interest is available.

Software Support Consultant