Enterprise Customer Success Manager - German Speaking

What you'll be doing:  

• Managing your own portfolio of accounts that have e-commerce rollouts in their roadmaps and identifying opportunities for upsell and cross sell to drive revenue growth; 
• Identifying risks and taking action against them to prevent churn; 
• Collaborating with different departments to ensure to most effective solutions for your customers; 
• Collaborating with your sales colleagues to deliver a great customer onboarding. 

If taking your clients on a journey of digital transformation and achieving your ultimate goal of optimizing the commercial results is something that excites you then you can make a real impact at Sana Commerce! 

What you'll bring:  

• A Bachelor's degree; 
• Minimum of 2 years of experience in Customer Success or Account Management, preferably within the software industry; 
• (Near) native command of the German language, and strong English language skills; 
• Partnership building skills. You can build a strong partnership with multiple stakeholders at the customer and help them drive change; 
• Customer orientation. You know how to get to the question behind the question and you are good at collaborating with clients to put together an ambitious and realistic strategy. 

What you'll get: 

• The chance to make an impact at a scale-up organization;
• A global and customized team onboarding program (9,1/10 rated by previous new hires);
• Personal development opportunities;
• Up to 3 weeks “work from anywhere” per year;
• Being part of a 50% year-over-year growth software company

Who we are: 

So, what does it mean to be a part of the Sana Commerce team?  

• Entrepreneurial. Sana Commerce exists today because a few people had a great idea and brought that idea to life. 
• Result-driven. We also know that being result-driven is about more than just KPIs. It’s about creating value, tackling challenges head-on, and supporting our colleagues in reaching their goals. 
• Customer-Centric. We’re in it for the long haul. Through good times and bad, we stick together because we believe in our product, our promise, and our people. 
• Team spirit. At Sana Commerce, everyone is eager to help their colleagues and success is always a team effort.
• Learning mindset. Sana Commerce people are constantly looking to improve and challenge their existing knowledge base. 

Job descriptions can be tough to interpret. Even if you do not tick all the boxes, we have ambitious plans for the Enterprise team, and we value people who share our vision and look forward to growing with us. 

If you’re unsure whether you meet all the requirements, please include a motivation letter and let us know why you want to be a part of the Sana team! Apply now.