Customer Success Manager

At Sana Commerce we are committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths.

It all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers who depend on them. We’re a fast-growing SaaS company that allows you to take ownership of your career.

At Sana Commerce we are looking for a Junior Customer Success Manager. As a Customer Success Manager, you are passionate about e-commerce. You’re driven to guide your clients through their digital transformation and to achieve your goal: decrease churn, drive value for your customers and ensure they receive a positive experience. You will report directly to the Regional Director while also getting the chance to collaborate with a global, fun, and diverse team of Customer Success colleagues.  

What you'll be doing:

• Be responsible for your own portfolio of accounts;
• Building one-to-many campaigns for our customers;
• Preventing and decreasing churn by taking actions on identified risks;
• Managing our online customer community;
• Optimizing the commercial outcomes of your accounts;
• Being an internal advocate for your customers;

What you'll bring:

• A bachelor’s degree;
• Experience: You already have some customer-facing experience through a previous (side) job or internship;
• A passion for e-commerce: You’re up to date on the latest trends and developments in our discipline;
• Strong analytic skills: You are good at interpreting statistics and reports;
• (Near) Native skills in: English;
• Excellent communication skills: You have strong language skills and can communicate in a clear, goal-oriented way that leaves no room for interpretation. You can take the lead in a conversation, but you also know when it’s time to listen;
• Client oriented: You know how to get to the question behind the question and you’re good at collaborating with clients to put together a strong, realistic offer;

What you'll get:

• The chance to make an impact at a scale-up organization;
• A global and customized team onboarding program (9,1/10 rated by previous new hires);
• Personal development opportunities;
• Up to 3 weeks “work from anywhere” per year; 
• Being part of a 50% year-over-year growth software company.

 We’re looking for a Junior Customer Success Manager who is passionate about e-commerce. You’re driven to guide your clients through their digital transformation and to achieve your ultimate goal: decrease churn, turn customers into advocates and get more revenue for the company.

Who we are:

So, what does it mean to be a part of the Sana Commerce team?

• Entrepreneurial: Sana Commerce exists today because a few people had a great idea and brought that idea to life.
• Result-driven: We also know that being result-driven is about more than just KPIs. It’s about creating value, tackling challenges head-on, and supporting our colleagues in reaching their goals.
• Customer-Centric: We’re in it for the long haul. Through good times and bad, we stick together because we believe in our product, our promise, and our people.
• Team spirit: At Sana Commerce, everyone is eager to help their colleagues and success is always a team effort.
• Learning mindset: Sana Commerce people are constantly looking to improve and challenge their existing knowledge base

Job descriptions can be tough to interpret. Even if you may not tick all the boxes, we have exciting plans for the APAC Region and we value people who share our vision and look forward to growing with us. Apply now.